Legal

Refund Policy

Last updated November 2, 2026

This policy covers Lorie AI Premium passes bought on lorieai.app, sold by PT Buweno Digital Studio. A pass is a one-time payment for a fixed period and does not renew automatically.

1. All pass sales are final

Premium starts as soon as your payment is confirmed, so we do not offer refunds for a change of mind or for days you do not use.

2. When we do refund

We will refund you if something went wrong on our side or with the payment:

You were charged more than once for the same purchase.
You paid, but Premium never unlocked on your account and we cannot fix it.

Nothing in this policy limits any rights you have under applicable law.

3. How to ask for a refund

Email support@lorieai.app from the address you used to buy, and include the order number from your receipt (it starts with LOR-). Approved refunds go back to your original payment method where possible.

4. Purchases made in the app

Subscriptions bought inside the app are billed by Apple or Google. Refunds for those are requested from Apple or Google under their own policies.